Sitecore Support Partner
Keep your Sitecore platform secure, fast and reliable with managed support from a Sitecore Gold Certified Services Organization — across XM Cloud and existing Sitecore XP estates.
Talk to our Sitecore teamSitecore Support from Ethisys
Sitecore powers business-critical experiences, so downtime, slow pages or security gaps cost you directly. Our managed Sitecore support keeps XM Cloud and existing Sitecore XP platforms secure, performant and reliable — with senior engineers on hand who get to know your estate, not first-line scripts.
What's included
How we work
We start with a health check to understand your estate and any risks, then agree a support model sized to your needs — from ad-hoc cover to fully managed. You get transparent SLAs, clear escalation paths, and continuity from the same engineers who know your platform.
Frequently asked questions
Do you support both XM Cloud and Sitecore XP?
Yes — we support modern XM Cloud and existing Sitecore XP and XC estates, and can help you plan a move to composable when the time is right.
Can you take over support of a site someone else built?
Yes. We run a health check first, then take on managed support with a clear remediation plan for anything we find.
What SLAs do you offer?
We agree SLAs to match your platform's criticality — response and resolution targets by severity, with clear escalation paths.
Can you provide out-of-hours cover?
Yes — we can arrange extended and out-of-hours support for business-critical platforms.
Related services
Start a Sitecore project with Ethisys
Tell us what you're building and we'll show you how a specialist Sitecore Gold partner can deliver it.
Talk to our Sitecore team